c9999 Terms and Conditions

01 Introduction

Welcome to c9999, an online gaming platform operated for players in Bangladesh. c9999 offers a range of games including bingo, card games, live dealer tables, and instant-win titles, all accessible via web browser on desktop and mobile devices.

These Terms and Conditions ("Terms") apply to all users of the c9999 platform, including anyone who browses the site, registers an account, makes a deposit, claims a bonus, or plays any game. The Terms apply regardless of how you access c9999 — whether through a browser, the c9999 app, or any other method.

c9999 reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of c9999 after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically.

02 Eligibility

To register and use c9999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. c9999 does not permit underage gambling under any circumstances.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be self-excluded from c9999 or any other gaming platform under a self-exclusion agreement.
• You must not be acting on behalf of another person or as an agent for any third party.
• You must not have had a previous c9999 account closed for violations of these Terms.

03 Account Registration

Each person may hold only one c9999 account. Duplicate accounts are not permitted and will be closed if detected. Any winnings generated through a duplicate account may be voided.

When registering, you must provide accurate and complete information including your full name, date of birth, email address, and phone number. c9999 uses this information to verify your identity, process payments, and contact you about your account.

• You are responsible for keeping your login credentials secure. Do not share your username or password with anyone.
• c9999 will never ask for your password via email, live chat, or phone. Any request for your password should be treated as fraudulent.
• If you suspect unauthorised access to your account, contact c9999 support immediately at [email protected].
• c9999 is not liable for losses resulting from unauthorised account access caused by your failure to keep credentials secure.

c9999 reserves the right to request identity verification documents at any point. This may include a government-issued photo ID, proof of address, or proof of payment method. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

04 Deposits

All deposits on c9999 are processed in Bangladeshi Taka (BDT). c9999 supports deposits via bKash, Nagad, Rocket, and bank transfer. No currency conversion is applied — what you deposit in BDT is what appears in your c9999 balance.

• Minimum deposit amounts vary by payment method. Check the Wallet page for current limits.
• Deposits are typically credited to your c9999 balance within minutes of a successful transaction.
• You may only deposit using payment methods registered in your own name. Third-party deposits are not permitted.
• c9999 does not charge fees on deposits, but your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.

05 Withdrawals

Withdrawal requests on c9999 are processed to the same payment method used for your most recent deposit, where possible. All withdrawals are paid in BDT.

• You must complete identity verification before your first withdrawal can be processed.
• Minimum and maximum withdrawal amounts apply. See the Wallet page for current limits.
• Withdrawal requests are typically processed within 24 to 48 hours on business days, subject to verification.
• Bonus funds cannot be withdrawn until the associated wagering requirement has been fully met.
• c9999 reserves the right to request additional documentation before processing any withdrawal.
• Withdrawals to third-party accounts are not permitted under any circumstances.

If a withdrawal is delayed beyond the standard processing time, please contact c9999 support at [email protected] with your account details and transaction reference.

06 Bonuses and Promotions

c9999 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out here.

• All bonuses carry a wagering requirement that must be completed before bonus funds or associated winnings can be withdrawn.
• Wagering requirements are calculated on the bonus amount unless otherwise stated in the specific offer terms.
• Bonuses are intended for personal recreational use only. Any attempt to exploit, abuse, or manipulate bonus offers will result in forfeiture.
• c9999 reserves the right to withdraw or modify any bonus at any time without prior notice.
• Only one bonus may be active at a time unless the specific offer terms state otherwise.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.

07 Gameplay Rules

All games on c9999 use certified random number generators (RNG) to determine outcomes. Game results are final once confirmed by the system. c9999 does not alter, reverse, or adjust game outcomes except in cases of a verified technical error.

• Each game on c9999 has its own specific rules accessible from within the game interface. It is your responsibility to read and understand these before playing.
• In the event of a technical malfunction during a game round, the round may be voided and stakes returned to your balance.
• c9999 is not responsible for losses resulting from internet connectivity issues on your end during gameplay.
• Minimum and maximum stake limits apply to all games and are displayed within each game interface.
• Live dealer game results are determined by real-time physical outcomes and are final once the round is closed by the dealer.

08 Prohibited Conduct

The following activities are strictly prohibited on c9999. Engaging in any of these will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities.

• Fraud — including use of stolen payment methods, false identity documents, or misrepresentation of personal information.
• Collusion — coordinating with other players to gain an unfair advantage in any game.
• Automated play — use of bots, scripts, or any software designed to play games automatically or gain an unfair advantage.
• Bonus abuse — creating multiple accounts, exploiting promotional offers, or any systematic attempt to extract value from bonuses beyond their intended purpose.
• Money laundering — using c9999 to process funds derived from illegal activity.
• Chargebacks — initiating a chargeback or payment dispute without first contacting c9999 support to resolve the issue.
• Underage gambling — registering or playing on behalf of a person under 18 years of age.

09 Account Suspension and Closure

c9999 reserves the right to suspend or close any account at any time, with or without prior notice, if there are reasonable grounds to believe that a player has breached these Terms or engaged in prohibited conduct.

• On suspension, access to the account — including deposits, withdrawals, and gameplay — will be immediately restricted.
• If a suspension is found to be in error following investigation, the account will be reinstated promptly and any withheld funds returned.
• If a suspension is confirmed as a result of a Terms violation, balances may be forfeited in whole or in part depending on the nature of the breach.
• You may close your own c9999 account at any time by contacting support. Any remaining real-money balance will be returned to your registered payment method after verification.

10 Responsible Gaming

c9999 is committed to promoting responsible gaming. We provide tools to help players manage their activity and encourage all players to use them. Gaming should be enjoyable — if it stops being that, please use the tools available or contact our support team.

• Deposit limits — set daily, weekly, or monthly caps on how much you can add to your balance.
• Session time limits — receive a reminder or automatic logout after a set period of play.
• Self-exclusion — temporarily or permanently restrict access to your account.
• Reality checks — periodic on-screen notifications showing how long you have been playing.

For more information on responsible gaming tools and resources, visit the Responsible Gaming page.

11 Privacy

c9999 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

c9999 will not sell your personal data to third parties. Data is shared only where necessary to process payments, verify identity, or comply with legal obligations. For full details, please read the Privacy Policy.

12 Intellectual Property

All content on the c9999 platform — including but not limited to the logo, game graphics, software, text, and design — is the property of c9999 or its licensors and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or modify any content from c9999 without prior written permission.
• You may not use c9999 content for commercial purposes of any kind.
• Unauthorised use of c9999 intellectual property may result in legal action.

13 Limitation of Liability

c9999 provides its platform on an "as is" basis. While we work hard to keep the platform available and functioning correctly, we cannot guarantee uninterrupted access or error-free operation at all times.

• c9999 is not liable for losses caused by platform downtime, technical errors, or connectivity issues outside our reasonable control.
• c9999 is not liable for losses resulting from your failure to follow these Terms or the specific rules of any game.
• In all cases, c9999's maximum liability to any player is limited to the amount deposited by that player in the relevant transaction.

14 Changes to These Terms

c9999 may update these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated date. Where changes are material, c9999 may notify registered players by email.

Your continued use of c9999 after updated Terms are published constitutes your acceptance of those changes. If you do not agree with any changes, you should stop using c9999 and close your account.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need help with your c9999 account, please contact our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Support hours: 24/7, every day of the year
• Website: c9999.live